Your
privacy is very important to International House of Coffee, Inc.
(sometimes referred to as "we", "us", or "IHOC"),
and we are committed to respecting your privacy on this site. In
order to provide our Services, we will require information (including
address and credit card information) regarding our Users. We will
maintain the confidentiality of information provided in accordance
with our Privacy Policy.
We
may change this policy from time to time, and if we do we will provide
notice on this Web site regarding any changes to this policy.
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USE OF
INFORMATION
IHOC may provide certain demographic information
it collects to third parties in connection with its provision of
this Service. The dissemination of this information is necessary
in order to provide personalized information and promotional offers.
Except as disclosed in this Privacy Policy, our current policy
is to refrain from selling, leasing, or otherwise transferring
your personally identifiable information, however, this policy
does not apply in all cases and this policy may be changed in the
future. We describe below some of the situations in which such
information may be disclosed. IHOC will never provide our promotional
affiliates with personally identifiable information which would
permit them to communicate with Users or their employees by email
unless the User "opts-in" and have not "opted-out",
pursuant to our opt-out procedure, from receiving communications.
You may have the opportunity to ask us to provide your information
to these promotional affiliates. We expect those promotional partners
with whom we share information (with consent, as provided herein)
to respect the privacy of our Users in the same manner as we do.
However, we cannot ensure that they abide by our privacy policies.
IHOC, Inc. is the sole owner of information collected through the
Service.
The
information we collect may also include information you submit about
others, including the name, e-mail address or physical address of
a gift recipient. We only use information you submit about other
people to deliver information, products, or services specifically
requested by you or to cooperate with law enforcement officials in
the investigation of alleged unlawful activities of our customers. --------------------------------------------------------------------------------
INFORMATION
THAT IS PERSONALLY IDENTIFIABLE
Our registration format requests certain
contact information from our Users. We collect information that
is personally identifiable through the registration and purchasing
process when processing your order. When a User completes an order,
the format will require personally identifiable information for
each proposed insured, including:
Contact information (examples include name, home address, email address)
Unique identifiers (examples include credit card numbers)
Demographic information (examples include zip code, telephone area code,
age, birth date, gender, income level, etc.)
The information we have obtained through this process may be used by
IHOC, as well as by providers of related services, in connection with
processing your order. We also use contact information from the registration
format to send the User information about us and when otherwise necessary.
Such information may also be used to assess your satisfaction with and
to obtain feedback regarding the Service we provide and to tailor the
visitor's experience while visiting our Web site.
We
may use the contact information we collect to provide, by means other
than email, information or offers which we believe will be of value
to Users and their employees and we may share contact information
with other companies that may want to provide our Users, by means
other than email, information regarding additional products and services.
We may also use the contact information to send our Users information
or offers by email which we believe will be of value to them and
we may share email contact information with other companies that
may want to provide our Users or their employees information regarding
additional products and services. Such contact information may be
shared based upon the demographic information we collect. Users may
opt-out of receiving future communications at any time; see the section
below regarding "Opt-out".
Finally,
the information we collect will be maintained in a file that we may
need to review in a variety of other circumstances, such as enforcing
our Terms of Use for Users, analyzing and understanding our customers
and their needs, and for the administration and provision of our
goods and services.
As
a User of the Service, you consent to the aforementioned uses of
such information and the provision of information to service providers
that facilitate the Service, all in accordance with this Privacy
Policy.
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AGGREGATE
INFORMATION
Subject to the other terms of
our Privacy Policy, we may aggregate (i.e. assemble
on a basis that does not enable one to personally identify
you) the data that is acquired under or in connection
with this site and/or related to ordering our products
and services, including, without limitation, data about
the products and services requested and purchased by
our Users. Aggregated data may be used by us to improve
our Service and for marketing purposes, and may be
shared with and used by advertisers and other third
parties. We may also use such data to determine what
types of policies are best suited for our customers
and what types of policies our customers request. If
we provide aggregated data to third parties, particular
personal information (including birth date, name, title,
income, home address, dependent information and any
other identifying information) will not be individually
identifiable in the aggregated data.
Your
use of the Service constitutes your consent to the use of such data
on an aggregated basis.
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POLICY
ON CHILDREN'S USE OF THIS SITE
This Site is, generally, directed
at persons over the age of 13 who purchase items with
credit cards and we do not knowingly collect personal
information from or about children under the age of
13 except as relating to a specific order for products
or services. If we, at any time, learn that information
relating to a child under the age of 13 that we have
obtained is other than as set forth above, we shall
immediately purge such information from our records.
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COOKIES
Like most other Web sites, IHOC's servers
may automatically track certain information about activity on our
Web site. This information allows us to keep our Web site running
efficiently. This information may include: the browser being used
(such as Netscape, Internet Explorer, etc.); your operating system
(such as Macintosh, Windows 98, etc.); your IP address; and the
referring URL and all company URL's you visit. We use your IP address
to help diagnose problems with our server, and to administer our
Web site, but your IP address is not connected to information that
is personally identifiable.
In
addition, IHOC may use "cookies" on certain pages of our
Web site to automatically collect information from a visitor to our
Web site and transfer this information to the visitor's hard drive.
Cookies help us recognize repeat visitors, allowing communication
of a personalized welcome message and tailoring of content to match
particular interests.
We
also may use outside advertising companies to display advertisements
on our site. These advertisements may also contain cookies. Some
customer data may be shared with the advertising affiliates on an
aggregated basis in accordance with the other terms of this Privacy
Policy. Because cookies are stored on your hard drive, not on our
Web site, you are always free to set your browser to decline cookies
and you can delete them from your computer. If you decline "cookies" or
delete them from your computer, you will still be able to access
our Web site, but you may find that some areas do not work as smoothly
as when cookies are enabled on your system.
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OTHER USE
It is possible that IHOC, its
business and/or assets, its present or future subsidiaries,
joint ventures or any combination of such, could merge
with or be acquired in one or more types of transactions
by another business entity or entities. Should such
transaction(s) occur, IHOC has your permission to share
some or all of your information in order to, among
other things, facilitate continuation of one or more
services similar to all or a portion of the Service.
Notice of such an event (to the extent that it takes
place) will be posted on this Web site and we will
require that the new combined entity adhere to the
practices disclosed in this Privacy Policy.
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DISCLOSURE
FOR LEGAL PURPOSES
Given the government's current
interest in Internet regulation, you hereby authorize
us to disclose information pursuant to judicial and
administrative proceedings, and in connection with
law enforcement activities and as otherwise may be
permitted by law, to law enforcement or government
agencies if we believe the disclosure is necessary
or appropriate. You also authorize us to disclose information
if we believe the disclosure is necessary or appropriate
in the event of an investigation of improper or illegal
conduct in connection with our Web site, such as fraud,
misrepresentation, intellectual-property infringement,
or other activity that may put us at risk for liability.
We will, whenever we believe reasonably possible, use
our reasonable efforts to inform a User whose information
may be so revealed.
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OTHER PARTIES AND YOUR INFORMATION
This policy only relates to our
collection and use of your information, except as otherwise
provided. We are not responsible for the privacy policies
and practices of promotional affiliates or other third
parties to which we may provide links. IHOC does not
have control over the privacy policies applied by any
other party that you may disclose information to when
linking to from our Web site. If you would like information
on any other party's privacy policy, you should contact
that party directly, and we encourage you to do so.
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SECURITY
IHOC employs standard industry measures to
protect and ensure the confidentiality of your personally identifiable
information, including the use of firewall's and SSL encryption.
Despite these efforts, we cannot guarantee the security of your
information given the current state of the Internet. We also do
not undertake to maintain information about you for a duration
greater than as provided by law, rule or regulation.
IHOC
engages in other security measures, as follows:
Physical security of the systems against theft and damage
Software integrity to ensure that only authorized personnel can implement
or modify software
Disaster recovery planning processes and systems
Data integrity to check the validity of certain data
Data security administration procedures to ensure proper monitoring and
auditing
We believe we employ security measures that adequately address the security
needs of IHOC customers.
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To
contact us with questions about this policy or other inquiries send
us an email at POLICY@internationalhouseofcoffee.com
Copyright ©2003
International House of Coffee. All rights reserved.
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